1. Introduction
This Refund & Cancellation Policy explains how cancellations and refunds work for paid subscriptions to LedgerLink (the "App"). It forms part of our Terms of Service and should be read together with them.
2. Subscription billing
Subscription fees for LedgerLink plans are charged in advance for the billing period (monthly or annual) through our payment gateway, Razorpay.
3. Cancellation
You may cancel your subscription at any time from within the App (Manage Subscription) or by emailing ledgerlink@ctoryteller.com. On cancellation, your subscription will not auto‑renew and you will retain access until the end of the current paid period.
4. Refunds
Because LedgerLink is a digital service and a free trial is available, subscription fees are generally non‑refundable. Exceptions include:
- Duplicate or erroneous charges.
- Verified service outages or failures that materially prevented use of paid features.
- Unauthorised transactions.
To request a refund, email ledgerlink@ctoryteller.com within 7 days of the charge with your transaction ID and supporting details. We aim to acknowledge within 48 hours and resolve within 7 business days.
Refunds, if approved, are made to the original payment method via Razorpay and may take 5–10 business days to appear.
5. Taxes
Refunds and tax adjustments will be handled in accordance with applicable law. Refunds are processed in INR.
6. Contact & grievances
- Support: ledgerlink@ctoryteller.com | in‑App Help & Support
- Grievance Officer: Faroze War, grievance@ctoryteller.com
- Address: Ctoryteller, Shalpora Dangerpora. 193201. J&K, India
This document is a template and does not constitute legal advice. Please have it reviewed by a qualified Indian legal professional before publishing.